What If Solved FAQ

Giving you all the answers you need.

Here you will find answers to the most common questions we receive about What If Solved and how it all works. If you can’t find your answer here then please feel free to send us a message through our Contact page.

  • What If Solved enables you to set up your own personal library of everything your loved ones will need should something happen to you. It’s a user-friendly platform that enables you to organise and securely store all of your assets and important information and documentation in one place. What If Solved walks you through all of the steps you need to take to organise your assets and gives you helpful prompts the whole way so you don’t forget anything. It includes the following sections:

    • Legal information
    • Financial information
    • Employment
    • Insurances
    • Properties
    • Vehicles
    • Contact details
    • Miscellaneous

    Once you’ve stored all of your important information and documentation you can appoint your Trustees. They will be people you completely trust who will be responsible for sharing all your essential information with your loved ones, as and when they need it.

  • What If Solved is suitable for adults of all ages. The universal truth is that we will all die one day. Therefore all of us need to give thought and time into organising our assets and important information and documentation. We can then be secure in the knowledge that, should something happen to us, we’ve taken care of everything our loved ones will need.

    What If Solved is particularly useful for anyone who wants to:

    • Organise their life quickly, easily and securely
    • Be guided and prompted through all the important things to consider and plan for
    • Check that all the planning they’ve already done is sufficient
    • Ensure their loved ones can easily manage everything they leave behind
    • Protect their children, spouse or adult independents should anything happen to them 
    • Write down their wishes so that they are known and followed
    • Unburden their loved ones from having to make these decisions for them someday
    • Have complete peace of mind and get on with enjoying life  
  • Yes you can. At What If Solved we take your privacy and security extremely seriously – they are our top priorities. We know your information is both sensitive and personal, and you’re trusting us with the most important information and documents you own. We only use industry-leading security technology that you can completely trust and when you register the system will generate an individual encryption key just for you. Additionally, every document that you upload will be stored with an encrypted name rather than its original name, protecting your information with another level of security.

    What If Solved contains a mechanism against SQL Injection, resulting in a secure database application that’s protected against potential SQL Injection attacks. Furthermore, all of your data is protected in transit with SSL (Secure Sockets Layer) which is a security protocol specially developed for sending information safely over the Internet. What If Solved also carries out frequent crash and security tests through regular audits with an external company, ensuring any potential vulnerabilities are immediately and safely dealt with.

    Your account, information and documents are completely private to you, and only you, by default. We abide by strict rules for handling, protecting, and allowing users to manage their own data. We only share your data with the Owners that you select and choose to share it with. You can also “unshare” your data at any time if your preferences or relationships change. What If Solved will never view your library of information and documentation – we only see your personal data, such as your name, email and phone number, for communication and invoicing purposes. Additionally your named Trustees will only ever be given access to your library of information and documentation after you die in order to fulfill their Trustee role – they will never have access to your library while you are alive.

    As with all systems such as ours, the security of your information also depends on you. It’s important to choose a strong password, which we ensure that you do, and to never share it with anyone. What If Solved do not sell or share your data with any 3rd party and we are fully committed to protecting your privacy and security, as outlined in our Privacy Policy and Terms of Use.

  • Yes you do. What If Solved is not a licensed legal service; we’re an online service company dedicated to providing a simple, secure way to make sure you’ve taken care of everything you’d want your loved ones to have access to should something happen to you.

    We offer a single, secure place to upload all of your vital information so your Trustees can easily access everything in one place should something happen to you. You can also upload scans of your important documents (like wills, contracts or policies). Since most of these documents need to have original signatures (and, in some cases, be notarised) the scanned version is not considered a legally valid document – they are more of a reference for your family so they can quickly and easily access all the essential information they need and where to find the original signed copies should they need them.

  • Your account and library are not in themselves legally binding. However, What If Solved guides and prompts you to create the important legal documents that you need to protect your loved ones after you have gone. What If Solved also prompts you to file key contact details of professionals such as your solicitor, probate professional, stockbroker, employer and accountant. Additionally, we ask you to file vital documentation such as life insurance, mortgages, investments and pension contracts and policies – many of which now don’t exist in paper format as they are often concluded online.

    Furthermore, not all of your information or preferences need to be in legal documents to come true. For example, if you want to play Adele or Coldplay at your funeral, your loved ones just have to know about it for them to carry this out. The most important thing for these types of decisions is to make sure they are known so that they can be honoured. As you answer questions on What If Solved, it creates a record of your wishes for things like funeral, memorial, legacy, and pet care decisions. While these records don't need to be legally binding, they provide invaluable guidance to your loved ones to carry out your wishes as well as unburdening them from having to make these decisions. 

  • No you don’t need to download anything. What If Solved is a web app and you can simply access and manage your What If Solved account by logging into our website (whatifsolved.com) from any web browser on your phone, tablet, or computer.

  • Yes you can. What If Solved is designed to be used on any device with an internet connection: computers, tablets, or mobile devices. For now, What If Solved cannot be used offline.

  • Yes you can. While we believe that providing a digital home for all of your information and documents is essential, we also recognise that some people like to print things on paper. You can download or print anything you store in your What If Solved Library. Likewise, if you share your account with someone, they can do the same.

  • We fully expect your wishes to evolve as you live your life. The beauty of having a digital library is that you can update and change it at anytime. You can do this easily on What If Solved. Likewise, if you create new legal documents on paper, it's a quick and simple to upload the latest version.

  • Well done if you have already done a lot of planning on paper. However, a worry a lot of people who only record on paper is that their paper documents might get lost or destroyed, or simply not be found by their loved ones when they are needed.

    What If Solved gives you a giant online binder, desk and storage box for all of your current important information, documents and wishes. You can easily and simply upload all of the documentation and planning you have already done. We'll also guide and prompt you through all of the steps you need to take to ensure your loved ones have everything they need after you have gone – and you can be sure you haven’t forgotten anything. When you update any plans or documentations your most up-to-date versions are automatically saved and safely stored away. And of course, if you prefer, you can also download and print hard copies of anything that’s in your What If Solved Library. Importantly, when you appoint your Trustees you can have complete confidence that, should anything happen to you, they will have 24/7 access to your library from a secure platform.

  • A will is a great start! However, there are many elements that a standard will does not address. Many of our users already have a will, but still find enormous value from What If Solved. Firstly, a worry a lot of people have is that their documents might get lost or destroyed, or simply not be found by their loved ones when they are needed. Secondly, What If Solved guides and prompts you to create other, additional, important legal documents that you need to protect your loved ones after you have gone. Thirdly, What If Solved prompts you to file key contact details of professionals such as your solicitor, probate professional, stockbroker, employer and accountant. Fourthly, we ask you to file other vital documentation such as life insurance, mortgages, investments and pension contracts and policies. And lastly, What If Solved helps you to create a record of your wishes for things like funeral, memorial, legacy and pet care decisions, providing invaluable guidance to your loved ones to carry out your wishes as well as unburdening them from having to make these decisions themselves.

  • We completely understand that thinking about death can be challenging. We guide you on how to get started and enable you to go at your own pace and do as much as feels right to you. For many of our users, thinking about the end of life can be a motivating factor to live life to the fullest. It can put things in perspective and give you and your loved ones more peace of mind.

    One way to cope with negative feelings around death is to prepare. We cannot control the circumstances, but we can control how we live, and how we plan. We can prevent our loved ones from having to make difficult decisions without guidance from us.

  • We think the best way to do this is to first familiarise yourself with how What If Solved works. Then, set aside some time to sit down with this person and walk them through the process in person, step by step. What If Solved is a simple and easy platform to use and we’re confident that when someone has used it once they will be able to confidently do so again – no matter how non-tech savvy they are!

  • One of the most effective ways to encourage someone to organise their affairs is to do it yourself first! Share your What If Solved Library with them, and set aside time to discuss your preferences. This helps them better understand that every responsible adult should do some planning, and makes it a lot easier for you to say, "We've talked about my wishes, but now I really want to know what matters to you. I worry about having to make these decisions for you someday. What If Solved helps you to help me, should something happen.”

  • Filling in all of the information will take a little time but there’s no need to feel overwhelmed by it all. We’ve broken everything down into simple, straightforward questions to make it as easy as possible and to help you think of everything your loved ones will need to know. You don’t have to fill it all out in one sitting and you can always save what you’ve done and go back to the missing sections later on. Even if you only complete one or two sections it can still be extremely helpful and meaningful to your loved ones. For example if you are a parent of young children but only have minimal savings or assets then it would be beneficial to focus on creating a will and designating guardians in the event that something happens to you. And even if you’re not ready to commit to creating your will, being able to access all of your banking and online account information could still be a lifesaver for your loved ones.

  • We are offering you 30 days to try out What If Solved for free. We won’t take any credit card details to activate your free trial and you can cancel at anytime. But we are confident that once you’ve tried What If Solved out you will want to continue with us. After your free trial it costs just £50 per year.

    For details about what's included, check out our Pricing page.

  • A Trustee is somebody you completely trust and who will be capable of making all the necessary arrangements for your loved ones at a distressing time. Should anything happen to you, your Trustees will be alerted and given full access to your account. In turn, they will be responsible for sharing all your essential information with your loved ones, as and when they need it.

    To add a Trustee simply go to our Trustees page, fill in your Trustee’s details and click on ‘Add Trustee’. Alternatively, you can go to the Dashboard and click on ‘Manage Trustees’ and then add, delete or change your Trustees.

    When you appoint someone to be your Trustee, you can decide whether or not to inform them about this important role. If you decide to make them aware, What If Solved will invite them to accept this important role via an email. Of course, you can also speak to them personally about it before or after you appoint them. And remember, you can change your Trustees whenever you want.

  • Once you’ve created your account it’s really easy to get started. You can go to the Library or Dashboard to get started. Once there you will see a list of different sections in the Library such as Legal information, Properties, Vehicles, etc. Simply click on whichever one you want to start with and then we will guide and prompt you through all the steps you need to take to organize your assets, information and upload your documents.

  • Simply go to Dashboard and click on ‘Manage my account’. Once there click on ‘Personal check-ups’ and once there select the frequency you want for your check-up emails. Click on ‘Save changes’ and you’re all done.

  • Simply go to Dashboard and click on ‘Manage my account’. Once there click on either ‘My details’ or ‘Billing details’ and once there change the details as you wish. Click on ‘Save changes’ and you’re all done. Please note that some changes may require email validation.

  • Simply go to Dashboard and click on ‘Manage my account’. Once there click on ‘Change password’ and once there enter your current password, then your new password and then confirm your new password. Click on ‘Save changes’ and you’re all done. Please note that this will need email validation.

  • Simply go to Dashboard and click on ‘Manage my account’. Once there click on ‘Delete account’ and once there select your reason for leaving and click on ‘Delete account’. Please note that if you delete your account all of your important information and files will be deleted from What If Solved’s safe, secure place. We want you to be completely sure of this decision so you don’t unnecessarily lose this important protection for your loved ones. We therefore ask you to confirm your decision in the email we send you. Your account and files will be permanently deleted after 14 days. If you change your mind during this time, you will be able to cancel the process by returning to the ‘Delete account’ page.

  • When it’s time for you to extend your account we will send you a reminder email and also remind you when you log in to your What If Solved account. All you need to do is go to the Dashboard and click on ‘Extend my account’. Once there simply check that your personal and billing details are up to date and then click on ‘Pay and extend my account’.

  • Simply go to the login page and click on ‘Forgotten your password?’ You will then need to enter your email address, then click on the link in the email we send you and then confirm a new password to reset it. Once you’ve completed this short process we will confirm it’s been reset and tell you to return to the login page.

  • When you join What If Solved, you are required to open the confirmation email you receive from us and click on the enclosed confirmation link. If you signed up for What If Solved but didn't see the confirmation email come through to your inbox, please try the following:

    • Search your inbox for the following text: [email protected] This will help you find the confirmation email. If your search yields no results, this means your email was not delivered.
    • Look in your "promotions" or "spam" folders. Some email service providers can occasionally mistake our emails for either of these.
    • Check again in 5 minutes. While the email confirmation is usually delivered seconds after signup, there can be occasional delays.
    • Try signing up one more time, ensuring you enter your email address correctly.
    • If you’ve tried all of the above with no success then please send an email to [email protected] with the subject line: ‘Didn't receive a confirmation email.’ We will investigate your issue and come back to you as soon as possible.